Shipping & Returns

Shipping

*Delays in shipping may accrue due to Canada Post Strike.  
Please contact us for a quote if you wish to use an alternate shipping method. 

 

All orders will be shipped out within 3 business days via Canada Post expedited ground shipping. 

Free shipping on orders over $299 within Canada

Flat rate $10 shipping on all orders less than $299. 

 

Shipping time is approximately 3-5 days. For an estimate on priority shipping please email hello@sattvaboutique.com

Flat rate $20 shipping to the USA on all orders less than $299. Orders over $300 will be $10 flat rate shipping.

For inquiries about other international shipping destinations please contact. 


Returns

Shipping and handling charges are non-refundable.

All items returned must be unworn, unwashed and in their original condition with all tags attached. Intimates are always final sale.   

 

Online:

Standard: Regular priced items purchased online may be returned for a full refund, exchange or credit within 7 days of shipping date. Customer pays return shipping costs, original shipping fee's are non refundable.  Must be postmarked within 3 days of refund approval. 


Promotional priced items (such as, tax free, limited time percentage discounts, or limited time free shipping) purchased online may be returned for exchange or credit within 7 days of purchase. Customer pays return shipping costs, original shipping fee's are non refundable.  Must be postmarked within 7 days of receiving the original shipment.

All sale items are final sale and may not be returned.

All returns must be approved by Sattva Boutique prior to return shipping. Email hello@sattvaboutique.com to authorize a return. Please include your original invoice and keep record of tracking information. A credit will be issued as quickly as possible upon receipt of your return.

 

In Store:

All sale items are still final sale and may not be returned.

Holiday Return Policy: Any full priced or promotional priced items (such as tax free, limited time percentage discounts, or special events) purchased in store after Dec 1st may be returned for exchange or credit until Dec 31st.

Standard: Regular priced items purchased in store may be returned for a full refund, exchange or credit within 7 days of purchase. Promotional priced items (such as, tax free, limited time percentage discounts, or special events) purchased in store may be returned for exchange or credit within 7 days of purchase. All items returned must be unworn, unwashed and in their original condition with all tags attached and original receipt. All refunds are issued to the original form of payment. 

Layaway Policy: Layaways are not available on clearance items. They require a 50% down payment (item price plus tax). The customer has four weeks to pay the balance in full. 
The down payment may be refunded in the form of store credit only if the layaway is cancelled in the first 7 days only. After 7 days, the deposit will be lost. 
No returns, exchanges or refunds on any layaway items.

All sale items are final sale and may not be returned. 

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