All returns must be unworn, unwashed and in their original condition with all tags attached. Intimates are always final sale.
IN RESPONSE TO COVID-19:
* All returns will be held in quarantine for min 48 hours before processing
* We will accept sale items to be returned for store credit or exchange only, within 7 days, online purchases only.
ONLINE ORDERS:
Standard: Regular priced items purchased online may be returned for a full refund, exchange or store credit within 7 days. Customer pays return shipping costs. Original shipping fee's are non refundable. Must be postmarked within 3 days of refund approval.
Promotional Pricing: Online orders that use promotional codes, or limited time percentage discounts may be exchanged or returned for store credit within 7 days of purchase. Customer pays return shipping costs, original shipping fee's are non refundable. Must be postmarked within 3 days of refund approval.
All returns must be approved by Sattva Boutique prior to return shipping. Email hello@sattvaboutique.com to authorize a return.
IN-STORE PURCHASES:
Standard: Regular priced items purchased in store may be returned for a full refund, exchange or credit within 7 days of purchase. All refunds are issued to the original form of payment.
Promotional Pricing: Tax free, limited time percentage discounts, or special event purchases in store may be returned for exchange or credit within 7 days of purchase. All items returned must be unworn, unwashed and in their original condition with all tags attached and original receipt.
Sale Items: Are final sale and cannot be returned.
Layaway Policy: Layaways are not available on clearance items. They require a 50% down payment (item price plus tax). The customer has four weeks to pay the balance in full. The down payment may be refunded in the form of store credit only if the layaway is cancelled in the first 7 days only. After 7 days, the deposit will be lost. No returns, exchanges or refunds on any layaway items.
All sale items are still final sale and may not be returned.
Our Shipping Policy
All online orders will be shipped out within 3 business days via Canada Post Expedited. Shipping time is approximately 3-5 days. Any potential Canada Post delays are outside of our control.
For an estimate on priority shipping or an alternate shipping method, please us directly at hello@sattvaboutique.com
HRM Delivery
- Complimentary delivery on orders over $75 within HRM
- $7 flat rate on all orders less than $75 within HRM
Next day delivery
Canada Shipping Rates
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Free shipping on orders over $299 within Canada
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$9 flat rate shipping on all orders less than $299
Please understand that for a small business, shipping is not free. We do our best to offer the lowest sustainable shipping rate.
USA Shipping Rates
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$9 flat rate shipping for orders over $199
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$19 flat rate shipping to the USA on all orders less than $199
For inquiries about international shipping destinations please contact us at hello@sattvaboutique.com
For any free shipping promotion, minimum purchase is $49 excluding taxes
