Shipping Policy
Local delivery
$9 flat rate on orders $99+ located within the local delivery radius (8km from our store, 2453 Agricola street, Halifax)
We are not safe-drop authorized unless directly specified in order notes
Multiple delivery attempts will be charged independently
Shipping rates
Canada Shipping Rates
$9 flat rate shipping, within Canada
Complimentary shipping on orders over $249 (within Canada)
Please understand that for a small business, shipping is not free. We do our best to offer the lowest sustainable shipping rate.
USA Shipping Rates
$19 flat rate shipping for orders over $249
$25 flat rate shipping to the USA on all orders less than $249
For inquiries about international shipping destinations please contact us at hello@sattvaboutique.com
For any free shipping promotion, minimum purchase is $79 excluding ta
Return Policy
Online orders
Standard: Regular priced items purchased online may be returned for a full refund, exchange or store credit within 7 days. Customer pays return shipping costs. Original shipping fees are non refundable. Must be postmarked within 3 days of refund approval.
Promotional Pricing: Online orders that use promotional codes including "Welcome10", or limited time percentage discounts may be exchanged or returned for store credit within 7 days of purchase. Customer pays return shipping costs, original shipping fees are non refundable. Must be postmarked within 3 days of refund approval.
Sale Items: Are final sale and cannot be returned.
All returns must be unworn, unwashed and in their original condition with all tags attached. Intimates are always final sale.
All returns must be approved by Sattva Boutique prior to return shipping. Email hello@sattvaboutique.com to authorize a return.
All returns must be unworn, unwashed and in their original condition with all tags attached. Intimates are always final sale.
We do not offer price adjustments.
How To Return Online Purchases:
1) Contact us within 5 days of receiving your package to request a return approval code. Subject Line “RETURN: Your Order Number” You can find this 4 digit number above. email: hello@sattvaboutique.com
2) We will respond with your return approval code within 24hrs. Please write your approval code in the provided box above, as well as your email address. Include this postcard in with your return. We require the approval code to process all returns.
3) Your package must be postmarked back to us within 7 days of receiving your item. Customer is responsible for paying the shipping back to us at: “Attn: Returns, Sattva Boutique, 2453 Agricola St, Halifax, N.S. B3K 4C1”
4) Once the item is received - a refund or giftcard will be issued. Refunds may take up to 3 business days to see back on your card - giftcards will be issued via email within 24hrs.
5) If you wish to repurchase a new item (ie size, color, alternate) please purchase the new item directly from our website - we will mail it to you asap. Once we receive your returned item back, we will issue your refund or giftcard.
At this time we are not able to process a direct “exchange” online.
In-store purchases
Standard: Regular priced items purchased in store may be returned for a full refund, exchange or credit within 7 days of purchase. All refunds are issued to the original form of payment.
Promotional Pricing: Tax free, limited time percentage discounts, or special event purchases in store may be returned for exchange or credit within 7 days of purchase. All items returned must be unworn, unwashed and in their original condition with all tags attached and original receipt.
Sale Items: Are final sale and cannot be returned.
We do not offer price adjustments.
Intimates are always final sale.
In-house styling appointments
The appointment cost is refundable as a store credit when you purchase over $600 within 7 days of the appointment.
The appointment is up to 90 minutes one-on-one with your chosen stylist.
If you need a quicker turnaround time or don't see what you're looking for here – email us and we'll try our best to accommodate.
We require 48 hours notice for cancellation. Any cancelation less than 48 hours will not be refundable. To cancel please reach out to us by phone or email.
Contact Us
Email & phone
phone: 902.431.2453
email: hello@sattvaboutique.com